Frequently Asked Questions

Fluxira ERP is a cloud-based Manufacturing Resource Planning (MRP/ERP) system designed for modern factories. It covers production planning, inventory management, purchasing, sales, invoicing, quality control, and advanced analytics — all in a single multi-tenant SaaS platform.

Fluxira ERP is built for small to large manufacturing businesses across industries including automotive parts, industrial components, consumer electronics, aerospace, food & beverage, pharmaceuticals, textiles, and more. Any manufacturer managing production, inventory, and supply chain can benefit.

Fluxira ERP is cloud-native, hosted on AWS. You can access it from any modern web browser. For Enterprise customers, we offer dedicated cloud instances and can discuss hybrid deployment options.

Fluxira ERP is purpose-built for manufacturing, unlike generic ERP systems. Key differentiators include: multi-tenant architecture, AI-powered production insights, rapid implementation (days vs months), modern UI, transparent pricing, and manufacturing-specific features like BOM management, work center scheduling, and QC tracking.

Fluxira ERP offers three plans: Starter ($49/mo for up to 5 users), Professional ($149/mo for up to 25 users), and Enterprise (custom pricing for unlimited users). Annual plans receive a 20% discount. All plans include a 14-day free trial.

Yes! Every plan includes a full 14-day free trial with access to all Professional-tier features. No credit card is required to start. After the trial, choose a plan to continue or export your data.

Absolutely. You can upgrade or downgrade your plan at any time from your account settings. Upgrades are prorated immediately. Downgrades take effect at the start of your next billing cycle.

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and wire transfers for annual Enterprise plans.

Yes. We offer a 30-day money-back guarantee on all plans. If you are not satisfied within the first 30 days, contact us for a full refund.

Most small to mid-size manufacturers are fully operational within 1-2 weeks. Larger enterprises with complex BOMs and multi-factory setups typically complete in 2-4 weeks. The sign-up and basic configuration takes just 5 minutes.

Yes. We support data migration from spreadsheets (CSV/Excel), and legacy ERP systems including SAP, Oracle, and others. Our guided import wizard handles products, BOMs, suppliers, customers, stock levels, and historical data. Our onboarding team provides hands-on assistance for complex migrations.

No technical expertise required. Our guided onboarding wizard walks you through every step. For advanced configurations, Professional and Enterprise customers receive free onboarding sessions with our success team.

Absolutely. Many customers start with production or inventory management and expand to purchasing, sales, and other modules as they grow. You can activate any module at any time without data migration.

Fluxira ERP includes: Production Planning & Scheduling, Inventory & Warehouse Management, Purchase Management, Sales & Invoicing, Quality Control, Machine Management, Analytics & Reporting, Workflow Automation, Multi-Tenant Architecture, and Enterprise Security.

Yes. Fluxira ERP supports complex multi-level Bills of Materials with sub-assemblies, raw material dependencies, and automatic stock calculations. You can nest BOMs to any depth and track component usage at every level.

Yes. Fluxira ERP provides real-time production floor visibility. Track manufacturing order status, work center utilization, machine uptime, operator productivity, and batch progress — all updated live as your team logs activity.

Yes. Professional and Enterprise plans support unlimited warehouses with real-time stock tracking, inter-warehouse transfers, location management, and warehouse-specific reorder points.

Bank-grade security at every layer: AES-256 encryption at rest, TLS 1.3 in transit, SOC 2 Type II compliance, role-based access control, comprehensive audit logs, and regular third-party penetration testing. Your data is isolated per tenant with strict access boundaries.

Yes. Fluxira ERP is SOC 2 Type II certified, demonstrating our commitment to security, availability, and confidentiality of customer data.

Enterprise plans include SSO (Single Sign-On) via SAML 2.0, supporting providers like Okta, Azure AD, and Google Workspace.

Each tenant gets completely isolated data storage, user accounts, configurations, and workflows. Super admins have cross-tenant visibility, but individual tenants cannot access each other's data under any circumstances.

Yes. Professional and Enterprise plans include full REST API access for custom integrations. Our API covers all modules — products, BOMs, orders, inventory, purchasing, sales, and analytics.

Fluxira ERP supports integrations with popular accounting software (QuickBooks, Xero), e-commerce platforms, shipping carriers, and IoT devices. Our API enables custom integrations with any system.

Yes. You can configure webhooks for any event in the system — new orders, stock alerts, production completions, and more. Webhooks support custom headers and JSON payloads.

Starter plans include email support with 24-hour response time. Professional plans get priority support with 4-hour response time. Enterprise customers receive a dedicated account manager, phone support, and custom SLA guarantees.

Yes. Enterprise plans include on-site training and custom onboarding. All plans have access to our online knowledge base, video tutorials, and community forum. Professional plans include live onboarding sessions.

Email and ticket support is available 24/7. Phone support (Enterprise) is available Monday–Friday, 8 AM–8 PM EST. Priority support (Professional) targets 4-hour response during business hours.